News

Please look through our latest news listed below.

Which? LogoTech support calls can be costly - 5 March 2009

A survey from Which? Computing has found that most internet service providers are using premium rate numbers for their technical support.

The consumer group compared the technical support costs of 45 firms.

While a handful used a freephone number, firms including Tesco broadband, Supanet and Roxio use premium rate 090 numbers.

Tesco has said that it is planning to change to a cheaper tariff "as soon as possible".

Microsoft LogoMicrosoft to launch experimental search site - 25 February 2009

Microsoft has created a second search site aimed at testing out new ideas. Known as Viveri, the site is being made available this week to all Microsoft employees, and the company hopes to make it publicly available soon.

Shown by Microsoft at the company's TechFest event in Redmond, Washington on Tuesday, Viveri uses Microsoft's core search technology, but then acts as a sandbox where researchers can try out new ideas. In its initial incarnation, the site differs in several ways from the main Live Search.

Best viewed on a large monitor, Viveri brings up a standard result screen, as well as smaller separate windows with things such as image search results, a tag cloud of related searches as well as results from other, vertical search engines such as WebMD or Amazon.

"Viveri is like a showroom for concept cars," said Microsoft researcher Scott Imig. Not all the ideas will make it to the final product, but some will, often in a slightly different form. The goal, he said, is to encourage risk ¦ something that is a key goal of Microsoft's overall research effort.

Part of the idea behind Viveri, Imig said, is to recognise that one answer doesn't fit all search queries.

"Rather than being a department store, this is a mall," he said, noting that Microsoft points people to results from speciality search sites and also offers tools aimed at further refining search terms. In addition to the tag cloud option for related searches, Microsoft also highlights terms in search results that could themselves make for new queries.

Imig said Viveri would be made public "in the fairly near future". There is already a teaser site in place.

Microsoft is clearly still searching for answers in this market. The company has been in the business for years. Its market share has bounced up and down, but remained in the single digits and well behind Yahoo, not to mention Google.